Responsibilities:
Lead the organization, make strategic decisions, and oversee the overall operations to ensure the organization's mission is met.
Responsibilities:
Manage day-to-day operations, ensure operational efficiency across departments, and work closely with the CEO to implement strategic initiatives.
Responsibilities:
Oversee the technology infrastructure, ensure system security, scalability, and performance, and lead the technical team in managing IT projects.
Responsibilities:
Engage in complaint management, categorize, and assign complaints while collaborating with different departments to resolve issues.
Responsibilities:
Communicate with external agencies to ensure complaints are processed and followed up, ensuring all required standards are met.
Responsibilities:
Assist users with technical issues, guide them through complaint submissions, and ensure their concerns are addressed promptly.
Responsibilities:
Oversee the creation of periodic reports, analyze trends, and provide actionable insights to management.
